Booking Terms and Conditions
About the company
We are one of the leading Taxi Car Operators based at Kochi. We have been catering to our clients for the Last Five Years to their satisfaction by providing excellent services and value for money. We have exceptionally earned a good reputation in offering the best, prompt and dedicated services to all our patrons from the very beginning.
Booking and Payment Procedure
Reservation payment should be made to hold the booking on a confirmed basis and the balance amount can be paid to Driver. Reservation amount will 20% to 50% of the offered rate, it will be vary depends up on the pickup point. Offline and Online options are available for payment. After making the reservation you will receive a confirmation Voucher. All required details will be clearly mentioned in that voucher.
Passenger need to make balance 50 % amount when trips starts and balance amount can be settled when the trip finishes.
Cancellation policy
In case of cancellation of taxi due to any avoidable/unavoidable reasons we must be informed by e-mail. Cancellation charges would be effective from the date we receive the request in writing and cancellation charges would be as following
30 days prior to arrival – Full Refund of the advance paid after bank charges
15 days prior to arrival – 10% of the advance paid.
07 days prior to arrival – 25 & of the advance paid.
2- 6 days prior to arrival – 50% of the advance paid.
1 Day prior to arrival – No Refund
Cancellation during the tour – FULL PACKAGE AMOUNT SHOULD BE PAID
Pick up Details
Driver will be available in Airport / Railway Station Entrance showing Placard on Guest Name. If the pick up point is any other locations Driver will call on your Phone Nos . If there is any difficulty to find the Driver Guest can call our Pick up Assistance Number or Customer Care Number.
Rates Includes and Excludes
All expenses related to vehicle like Driver Charges, Road Tolls, Parking Charges are included in multiple days hiring and Transfers. Interstate Traveling Charges, Entry Tickets to any location and Service tips to driver is not included. Interstate Permit of Tamilnadu is Rs 350 and Karnataka is Rs 900. Road Tolls, Parking Charges and Entry Tickets are not included in Kochi City use Hiring.
All rates are fixed, bargaining will not be entertained any circumstances.
The seasonal surcharge of an extra 20% on price is applicable between December 15th to January 5th
KM Calculation
KMS mentioned in multiple days Hiring /local/ Outstation usage is as per Garage to Garage basis, means KM reading will be start and ends at Kochi City. Total usage KMS/Time will considered as Garage-Pickup Point-Drop Point – Garage. Guest can calculate approximate KMS usage from our site. If the your traveling places are not included in that pls send us mail. All transfer / Sabarimala Rates are given as per route, extra usage may be charged separately as per usage.
Vehicle Details
All of our vehicles are well maintained and driven by full time company employee, uniformed chauffeurs, who speak and understand workable English / Hindi / Tamil. All our vehicles are equipped with comfort and safety features to match the international standards like front and rear seat safety belts, first aid kits. Features for your comfort include Air-conditioning and audio systems.
Number of passengers possible in vehicles
Transfers and Sabarimala Trip
Indigo/Swift Dezire / Logon – Maximum Four Persons including Children and Infants
Tavera / Innova - Maximum Seven Persons including Children and Infants
Tempo Traveler 12: Maximum Eleven Persons including Children and Infants
Tempo Traveler 16: Maximum Sixteen Persons including Children and Infants
Multiple days Tour Packages
Indigo/Swift Dezire / Logon – Maximum Three Persons including Children and Infants
Tavera / Innova - Maximum Six Persons including Children and Infants
Tempo Traveler 12 : Maximum Ten Persons including Children and Infants
Tempo Traveler 16 : Maximum Fifteen Persons including Children and Infants
Luggage
Top Luggage Carrier will not be available in Indigo/ Swift Dezire / Logon / Tempo Traveler 12. Dickey space is available in Indigo/ Swift Dezire / Logon. Normal Luggage can be accommodated inside Tempo Traveler 12. Top Carrier will be available in Tavera / Innova with capacity of 35 to 40 KGS ( 4-5 medium suitcases)
Generally passengers are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage. Our drivers will offer hand of help in many cases with your luggage at passenger's discretion.
Number of passengers including children and Infants must be stated clearly during the time of booking. We reserve the right to refuse any passenger our services if their luggage are extremely excess and deemed as unsafe for the vehicle on the road.
Driver Details
All our drivers are licensed, experienced, friendly and well mannered. They are regularly taking guests to all over South India. They are able to take all possible sightseeing in the trip. They will assist you in all activities in Tourist Locations
Normal Driver duty time for Tour packages is 8 AM to 8 PM. It can be changed if needed with mutual understanding of Driver and Passenger. Late night and early morning traveling will not be entertained but in case of emergency passenger can use the vehicle any time.
Drivers able to communicate with workable English/Hindi/Tamil/Malayalam. If there is any communication problem with Driver or General Public passenger can contact our helpline nos any time.
Law & Jurisdiction
For all complaints, claims or disputes of whatsoever nature relating to any services offered by TaxiCarKerala.com of Oriental Leisure Tours will be under the exclusive jurisdiction of courts in Kochi, Kerala. Our Costumers and Company has equal right to contact any Local Police Station during the trip if there is a dispute or compliments to be settled immediately.
In case of breakdown/ accident of the vehicle during the Trip, we will arrange alternative vehicle without any extra payment. We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, weather, sickness, landslides, political closures or any untoward incidents.
For any other questions that you may have, you can contact us OR email the Reservation Team on reservation@taxicarkerala.com